BY YOUR USE OF Helio Broadband, LLC SERVICE YOU AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS CONTAINED HEREIN. Read the following in its entirety as it contains the Terms and Conditions for use of Helio Broadband, LLC and its affiliates (hereinafter “Helio Broadband, LLC“) services and your use of the services constitutes acceptance of these Terms and Conditions and acknowledgement of a binding contract based on the same. These Terms and Conditions, together with Helio Broadband, LLC Acceptable Use Policy (herein referred to as “the AUP”), all applicable pricing and software license agreements and any written agreements executed by both parties represents the complete agreement (“Agreement”) between Helio Broadband, LLC and you, the account holder or user (herein referred to as “you” or “yourself”). The current Terms and Conditions and AUP supersede any other written or oral agreement pertaining to your Helio Broadband, LLC service, other than a specific written contract signed by both parties. In the event of such specific written contract signed by both parties, these terms and conditions and the written contract shall constitute the entire contract and in the event of a direct conflict between the two, the terms and conditions of the written agreement shall govern as to the specific conflict.
Do not use Helio Broadband, LLC Services if you do not agree to be bound by these Terms and Conditions. If you currently have a Helio Broadband, LLC account and do not want to be bound by these Terms and Conditions immediately end your use of Helio Broadband, LLC services and notify Helio Broadband, LLC Customer Service in writing to close your account. If you have any questions regarding these Terms and Conditions it is your responsibility to contact Helio Broadband, LLC. It is your responsibility to maintain a valid, up-to-date, email address with Helio Broadband, LLC. If your service includes a mailbox, it will be used as your contact email address until we are told otherwise. This address is used to communicate information about your services, billing, maintenances, and changes. It is required that you read any email sent to your account to avoid potential interruptions in service.
Helio Broadband, LLC will provide selected Internet services (“Services”), based on the type of account you choose, in exchange for recurring payment of subscription fees and full compliance with this agreement. Bundled services may not be used separately. You may not assign, lease, rent, transfer or resell Helio Broadband, LLC services or any portion of Helio Broadband, LLC services with any other party in any way.
As an account holder, you bear full responsibility for communications and/or content provided via your Helio Broadband, LLC account and all charges to your account. In addition to this agreement, you agree to abide by the terms and rules of any third party servers, networks or systems, that you may make use of or access with your Helio Broadband, LLC account.
You assume responsibility for all conduct and content transmitted or stored using your account, with or without your knowledge or consent. You agree to protect and maintain the security of your account, password, files and data, network and user access, and any information and messages transmitted or provided via Helio Broadband, LLC and any other Internet service.
Helio Broadband, LLC reserves the right to provide information through distribution of a newsletter through either electronic means or via U.S. Mail.
You agree to comply with the Helio Broadband, LLC Acceptable Use Policy (AUP), all service specific AUPs and all applicable laws. When Helio Broadband, LLC has reason to suspect any violation of this Agreement or any statute or regulation or AUP, we may, at our sole discretion, begin an investigation or take such other action, as we deem appropriate under the circumstances. Such an investigation may include, but not be limited to, gathering information from and about the account holder, including examining the content of personal electronic communications, web pages, and any other data or files on Helio Broadband, LLC systems. By using the Services you consent to such investigation. During an investigation Helio Broadband, LLC may suspend account access, and remove or deny access to files and data, as we deem necessary. You agree to cooperate with any such investigation.
In the event that Helio Broadband, LLC, at its sole discretion, determines that a violation of this Agreement or AUP has taken place, may, but is not obligated under this agreement to, take enforcement measures. Such enforcement is at Helio Broadband, LLC sole discretion and may include, without limitation:
Notices and/or warnings about future violations. Suspension or termination of any or all Helio Broadband, LLC Internet accounts and Services used to violate this Agreement, the AUP, any state or federal law and/or belonging to the account holder. Helio Broadband, LLC reserves the right to discontinue any and all Services to you, at any time, and without notice when Helio Broadband, LLC determines that your account has been used to violate this agreement, the AUP or any state or federal law.
Removal of any or all messages, files and/or data stored on or transmitted via Helio Broadband, LLC systems. Filing of criminal charges or initiation of civil action, as Helio Broadband, LLC sees fit, against the account holder and/or parties known or unknown.
Requiring payment for actual costs, lost income, and other liability and/or a $200 handling charge for each event in which this Agreement, the AUP or any state or federal law was violated.
Helio Broadband, LLC reserves the right to restrict or prohibit access to any part of its system, at its sole discretion and as it sees fit, to protect its interests, the interests of the majority of its users, and to maintain consistent availability of system resources. You agree that for each violation, Helio Broadband, LLCmay, at its sole discretion, bill you a handling charge for actual costs, lost income, and other liability incurred due to said violation. You agree to remit the billed amount within 30 days of receipt of such billing. You agree that, absent payment in full, Helio Broadband, LLC may bill your credit card directly or submit the billing for collection.
Helio Broadband, LLC reservation of rights does not imply nor impose on Helio Broadband, LLC any obligation to monitor or enforce your obligations under these Terms and Conditions or the AUP or your compliance with any state or federal law.
Any use of Helio Broadband, LLC software or third-party software distributed by Helio Broadband, LLC is governed by the end-user license agreement that accompanies the software. Use of such software indicates your complete agreement with and acceptance of any and all terms in any such license agreement.
Due to the changing nature of various factors affecting technology, telecommunications and the Internet Helio Broadband, LLC may, at its sole option, decide to change services and/or rates from time to time. Helio Broadband, LLC reserves the right to change or discontinue Services at any time upon 30 days notice. Notices may be given electronically via e-mail, by US postal mail, or by posting on the Helio Broadband, LLC website and shall be deemed given when sent.
Helio Broadband, LLC account holders must be at least eighteen (18) years of age.
You agree to provide Helio Broadband, LLC with complete and accurate billing information at the time your account is created and to update this information within 30 days of any change. Such billing information includes, without limitation, your legal name, mailing address, and telephone number(s) and any applicable e-mail addresses. Providing false billing information shall be cause for immediate and permanent termination of the account. You agree that you are responsible for making payment in full for any account you have opened.
Helio Broadband, LLC bills in cycles (the “Billing Cycle”). Charges for new accounts may be prorated. Prorated charges on new accounts will be based on the daily value of the subscribed service for the number of days required to reach a next bill date of the first of the month. Charges for terminating accounts are not prorated. Service payments may be required in advance of receiving Services.
The starting date of the billable period will be the earlier of the day we receive the electronic order form or the day a phone order is received and entered.
Unless otherwise agreed based on the Service provided and applicable fee schedule or in specific written contract signed by both parties, Payment is due upon the due date noted on the bill. The due date on the bill is the 25th of the month prior to the next billing cycle. Delinquent accounts are those that remain unpaid 5 days after the due date. Invoices with payment terms of Net 30, become delinquent if payment in full is not received by the end of the term. Delinquent accounts may incur a late charge up to the maximum amount allowed by law.
Helio Broadband, LLC reserves the right to charge a premium to recurring service fees for any service previously under contract not renewed under a term agreement.
Policy Regarding “95th Percentile” Bandwidth Utilization and Billing-
On a monthly basis, our Customers purchase a minimum amount of committed bandwidth for each Service a specified term. To account for the instances that the Customer’s traffic bursts over the minimum committed amount of bandwidth, Helio Broadband, LLC utilizes a billing method referred to as the “95th Percentile” as defined below:
Data Security Method – Customer data is transmitted via Secure Sockets Layer (SSL). To find out if your transaction is guarded by SSL, look for the picture of the unbroken key or closed lock in your browser window (both the Netscape Navigator/Communicator and Microsoft Internet Explorer browsers use SSL). Either indicator means SSL is hard at work. (If you don”t see either one, or if you see a broken key or an open lock, that means SSL is definitely not hard at work protecting your transaction.) The easy way, you can tell if SSL is guarding your transaction is to check the URL of the site you are visiting. It should change from “http” to “https” when processing secure transactions.
Credit Card or Automatic Bank Withdrawal: If the payment method is credit card, the customer may obtain a copy of the invoice upon request via e-mail. Depending on the Service Helio Broadband, LLC may also automatically send you an invoice via e-mail on or prior to the billing date. You do not need to respond to this e-mail, it is for informational purposes only. Helio Broadband, LLC system will automatically charge your credit card or withdraw the amount due from the bank account for the payment. If for any reason your credit card company or bank refuses to make payment of the amount billed to your credit card or submitted for automatic withdrawal on your checking account, your account will be placed in a delinquent status, which may, at Helio Broadband, LLC sole discretion, include immediate suspension without notice. It is your responsibility to contact Helio Broadband, LLC with updated information and payment arrangements if you cancel the applicable credit card or change banks associated with the automatic withdrawal.
Checks or Money Orders: If you are set up to pay by mail in check you will be invoiced in advance of the start of the new period. This will allow you time to mail in payment to ensure your service is continued un-interrupted. You are responsible for payment for the Services regardless of if you receive an invoice. Helio Broadband, LLC reserves the right to charge a $35 service charge for each returned check and to immediately send any returned check to collection. You are responsible to ensure that payment to Helio Broadband, LLC made by check or money order is sent to:
Helio Broadband, LLC
735 SE 158th Ave
Beaverton, OR 97006
Helio Broadband, LLC reserves the right to remove or suspend access to an account without notice that has an outstanding balance for monthly recurring fees, setup fees, handling charges, or any other fees and charges that may be due and also reserves the right to remove or suspend access to any other accounts, regardless of their payment status, you have in your same name until such charges are paid. Suspended accounts continue to accrue charges until restored or purged, even if the account holder does not use the account. Accounts that are delinquent by more than 30 days may be purged from the system without notice and without recourse to the account holder for any lost files or data stored on Helio Broadband, LLC systems. The balance due on any account purged from Helio Broadband, LLC system remains due and may be sent to collections if not paid in full. You agree to pay Helio Broadband, LLC all costs, including attorney fees, collectors fees, accrued interest, and court costs associated with Helio Broadband, LLCcollection of your past due amounts.
Helio Broadband, LLC will not release domain names for any account holder with an outstanding balance due. Helio Broadband, LLC also reserves the right to hold any co-located servers or other equipment owned or otherwise placed and used by you on Helio Broadband, LLC premises and not allow removal of such from Helio Broadband, LLC premises until all balances due Helio Broadband, LLC are paid or if such balances are not paid Helio Broadband, LLC may take any and all legal steps to use the proceeds of such servers and/or equipment to satisfy any such balances owing.
Payment by fraudulent means for any Helio Broadband, LLC account or service will result in immediate and permanent termination of the account and may result in possible civil damages and criminal penalties.Helio Broadband, LLC prosecutes check and credit card fraud.
Helio Broadband, LLC reserves the right to charge a service reconnection fee to reinstate suspended accounts.
Helio Broadband, LLC reserves the right to require, as permitted by law, the customer to reimburse Helio Broadband, LLC for reasonable costs incurred with collecting delinquent charges. Such costs may include, but are not limited to, collection agency fees as well as the costs of internal collection resources and attorney fees.
Unless subject to a term commitment, this Agreement shall be on a month-to-month basis until cancelled by you or Helio Broadband, LLC. All requests for cancellation of service of Helio Broadband, LLC accounts must be made via written notice to the Helio Broadband, LLC Customer Care Center. Written notice may be rendered by email, or in writing via US Mail, to be considered effective and enforceable. Such requests must be received by the 25th day of the month in order to be processed by the end of the month. (Helio Broadband, LLC telephone and address are available in the contact section of our website). If your monthly payment is set up via credit card or ACH withdrawal, it is your responsibility to assure that such charges or withdrawals are stopped upon termination of service as Helio Broadband, LLC responsibility for any such charges collected after the alleged termination of service shall be limited to refund of one month’s charges collected from you. Cancellations will be effective as of the end of the customer billing cycle and billed through the end of the current month. Should a cancellation be made on non-contracted services that have been pre-paid, discounts no longer apply and credit will be calculated at the current monthly rate for that service, for the duration of months the service was available.
Helio does not offer partial refunds for service following the start of a new service period.
Business customers with Services subject to a term agreement should refer to their service order terms and conditions for further information with respect to this Section.
Any questions regarding our refund policy can be addressed by calling us at at (971) 256-4300.
If you are subject to a term commitment and cancel service prior to the end of the term liquidated damages in terms of early termination charges will apply. Please refer to your contract for further details.
You also agree that any equipment you received but were not charged for or which was discounted will be returned to Helio Broadband, LLC. You acknowledge and agree that various benefits were given to you in exchange for your agreement to enter into a term commitment contract, which benefits may have included better price terms and/or waiver of certain costs of the service and that a precise measurement of damages arising from your failure to comply with your term commitment would be extremely difficult to measure, thus you agree that the liquidated damages listed above are a just and reasonable measure of damages resulting from such non-compliance.
You agree to defend, indemnify and hold Helio Broadband, LLC, our officers, directors, employees, and agents, harmless from any and all claims, losses or damages related to any action, in whole or in part, taken by you or any person using your account, including but not limited to, any violation of this agreement, the AUP or any state or federal law, any viewing by or exposure of any minor or other person to any content on the Internet and/or any disputes which result from or are related in any way to the content of information passing through Helio Broadband, LLC network or equipment or to your use of Helio Broadband, LLC services, equipment, bundled software, or the Internet. You agree to defend, indemnify and hold Helio Broadband, LLC, our officers, directors, employees, and agents harmless from all claims, losses and damages, including costs and attorney”s fees from any such actions.
You understand, agree and acknowledge that in no event and under no legal theory, shall Helio Broadband, LLC be liable to you or any third party for the any damages, business loss, revenue decrease, loss of your domain name, expense increase, lost profits, costs of substitute products/services or any consequential, special, incidental, punitive or indirect damages of any kind arising from your use or inability to use, any of Helio Broadband, LLC services, any malfunction or incompatibility of technologies included with Helio Broadband, LLC services, any technologies added, removed or altered by customer or third party, including but not limited to, scripts and/or software used for or on the creation or operation of customer”s website, or any breach of this Agreement. All of the foregoing is applicable regardless of whether Helio Broadband, LLC has been advised of the possibility of such damages. You understand and agree the Services are priced in a manner that contemplates such limitations of liability.
You agree that you will not sue and are not entitled to recover any damages whatsoever from Helio Broadband, LLC, its officers, directors, employees, members, affiliates, subsidiaries, consultants and agents, as a result of Helio Broadband, LLC decision to remove material from our servers, cancel a posting, warn you, suspend or terminate your account or take other action during the investigation of any suspected violation of law or the AUP or as a result of any conclusion by Helio Broadband, LLC that any such violation has occurred. In no event shall Helio Broadband, LLC liability exceed the initial fee or one (1) month”s fee paid by customer to Helio Broadband, LLC. This limitation of liability and risks is reflected in the price of Helio Broadband, LLC services.
YOU UNDERSTAND, ACKNOWLEDGE AND AGREE THAT Helio Broadband, LLC MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE REGARDING ANY SERVICE, USE OF THE SERVICE, HARDWARE, SOFTWARE, OR THE QUALITY, ACCURACY, OR VALIDITY FOR THE DATA AND/OR INFORMATION AVAILABLE.
You acknowledge that the information available through the interconnecting networks (including the Internet) may not be accurate and that Helio Broadband, LLC has no ability or authority over the material. Use of information obtained from or through Helio Broadband, LLC is at the risk of the customer.
You understand, agree and acknowledge that certain technologies, developments and innovations are being licensed, or co-branded, from or by, third-party entities and that Helio Broadband, LLC makes no warranty of any kind, either expressed or implied, regarding the quality, accuracy, reliability or validity for the application(s), technology, equipment data and/or information involved in such items. The use of these application(s), data and/or information obtained from or through Helio Broadband, LLC, or any other third-party, directly or indirectly, is at your risk.
Use of the Internet and the information available through it is at your own risk. Many sites and areas provide access that could be considered harmful or offensive or material that is intended for adult audiences.
Helio Broadband, LLC exercises no active control over the content of user provided or requested information passing through our network or systems. You should anticipate that disputes might arise between yourself and other individuals and entities related to such content. Such disputes, either based in fact or the imagination of one or more parties, may involve, but are not limited to: infringement of copyrights, trademarks, or other intellectual property rights; the use or misuse of domain names; defamation; invasion of privacy; fraud; spelling and grammar; the accuracy of quotations and other statements; and the use or misuse of information. Helio Broadband, LLC will take any and all appropriate steps set forth in the Digital Millennium Copyright Act (17 USCS 101 et seq.), including possibly taking down materials on a site or restricting access to the site upon receipt of a “complaint” under such Act, to protect itself from liability in regards to allegations of copyright infringement. You agree that Helio Broadband, LLC is not responsible for mediating or providing mediation for disputes between yourself and other parties. You agree to sole responsibility for content provided by or viewed by use of your Helio Broadband, LLC account. You agree that all claims, disputes, or wrongdoing which result from or which are related in any way to the content of information of information passing through or stored on Helio Broadband, LLC network or equipment are your sole and exclusive responsibility. You agree that the terms of this Agreement and the AUP will be complied with.
You agree to not permit minors that you are not the custodial parent or legal guardian of to use your Helio Broadband, LLC account without proper supervision. You agree to assume all risks associated with viewing content and/or any exposure of content on the Internet to any minor or other person who uses your account.
Helio Broadband, LLC makes every effort to comply with applicable laws, including without limitation the Electronic Communications Privacy Act 18 U.S.C. 2710 et seq., Digital Millennium Copyright Act 17 U.S.C. 101, et seq. and the Communications Decency Act 47 U.S.C. 230, et seq. Helio Broadband, LLC also complies with appropriate requests from government agencies. Helio Broadband, LLC may, as we see fit and for any reason, access and/or disclose the user names and billing information of account holders, the contents of any electronic communications passing through our network, the contents and/or copies of any data stored on Helio Broadband, LLC systems, and any other information, without limitation, that we consider necessary or appropriate. Helio Broadband, LLC cooperates with law enforcement agencies in investigating suspected illegal activities. Helio Broadband, LLC reserves the right to report to law enforcement any suspected illegal activity of which we become aware.
ALL HARDWARE, SOFTWARE OR EQUIPMENT SOLD OR OTHERWISE PROVIDED TO YOU BY Helio Broadband, LLC, OTHER THAN ON A LEASED BASIS, SHALL BE ON AN “AS IS” BASIS AND Helio Broadband, LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A SPECIFIC PURPOSE REGARDING SUCH HARDWARE, SOFTWARE OR OTHER EQUIPMENT. A manufacturer”s warranty may or may not be available to you-such matters shall be between you and the manufacturer. Helio Broadband, LLC hardware department will attempt to assist you with warranty repairs and replacements if a manufacturer”s warranty exists and the manufacturer approves of such. Out of warranty repair and replacement will be charged at standard rates.
Hardware otherwise leased from Helio Broadband, LLC remains Helio Broadband, LLC property, subject to other agreements between yourself and Helio Broadband, LLC. You agree to label such equipment as Helio Broadband, LLC property, keep this equipment in a secure location that is cool and dry, to provide a working surge suppression device for use with Helio Broadband, LLC owned equipment, and to reimburse Helio Broadband, LLC for the cost of any equipment lost or damaged while in your care.
Software provided or sold by Helio Broadband, LLC is subject to the license agreement(s) included with that software. You agree that upon termination of your Helio Broadband, LLC account you will remove software that was provided to you free-of-charge by Helio Broadband, LLC, whether created by Helio Broadband, LLC or a third party, and to return or destroy all copies of that software, except where the license agreement for that software says otherwise. This does not apply to third party software that you may have downloaded from the Internet or purchased.
Helio Broadband, LLC will, attempt if requested, to provide reasonable technical support and assistance to configure hardware or software you may have for connecting to the Internet using Helio Broadband, LLC services. Helio Broadband, LLC is not obligated to provide detailed assistance or education toward the use of hardware and software and reserves the right to charge for such services. Systems that are part of a Local Area Network are specifically excluded from receiving detailed technical support. If you are not the Network Administrator of a Local Area Network, and wish to receive assistance in connecting a system on such a network to Helio Broadband, LLC, you agree to contact your internal Network Administrator of your system for such assistance. If you are the Network Administrator, you agree that Helio Broadband, LLC assistance may be limited to providing information about basic settings and that the actual configuration of your networks and systems are your responsibility. You agree to accept full responsibility for any changes you make to your system, on your own or under the direction of Helio Broadband, LLC.
It is your responsibility to obtain and maintain the communications equipment and software necessary to connect to Helio Broadband, LLC services. This may include various types of modems, computer hardware and software, and local telephone service. It is your responsibility to ensure that your equipment and software is compatible with Helio Broadband, LLC equipment, software and standards, as well as meeting current Internet standards.
Helio Broadband, LLC may make changes to equipment, software, and standards, as we feel necessary.Helio Broadband, LLC will attempt to notify users in a timely manner of any major change in equipment, software, or standard. You agree that it is your responsibility to read your Helio Broadband, LLC e-mail and check for bulletins periodically for any such notices.
Helio Broadband, LLC maintains control and ownership of any and all IP numbers and IP addresses that may be assigned to you and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses. IP addresses assigned to you remain the property of Helio Broadband, LLC upon termination or cancellation of Customer Account.
Questions about the Terms and Conditions should be sent via our Contact US page or via USMail to Helio Broadband, 735 SW 158th Ave, Beaverton, OR 97006.