This document contains important information about your Internet Services provided by Helio Broadband, LLC (“Helio,” “we,” or “our”) that Customers (“you” or “your”) should read and understand. It supplements but does not replace or alter your agreement for service as found in our Terms and Conditions (“Terms”) here: http://www.heliobroadband.com/helio-terms-and-conditions/. The policies here that apply to you are binding and enforceable, as set forth in in the Terms. Violation of these policies may result in the restriction, suspension, or termination of your Internet Services.
ACCEPTABLE AND UNACCEPTABLE USES
We offer Internet Services to Customers for the lawful personal uses of the Customer, immediate family members, household guests, and other persons in the household on a permanent or temporary basis (“Users”). Incidental business use by Users, such as research, emails, education, and business applications (e.g. VPNs and cloud services) is also permitted if otherwise consistent with the Terms and this AUP.
We expect all Users to:
Users may not use Customer’s Internet Services or equipment:
DMCA – Digital Millennium Copyright Act
If we receive a notice that Customer has allegedly infringed a copyright in violation of the Digital Millennium Copyright Act (“DMCA”) (or other applicable intellectual property laws) we will notify you, process, and investigate the allegation in accordance with the DMCA. Violation of the DMCA is not an acceptable use and may result in the restriction, suspension, or termination of the Customer’s Internet Services, as set forth in our Terms and as required or permitted by the DMCA.
If you receive a DMCA notice you may wish to consult an attorney for legal advice. We cannot advise you, only follow the requirements of the DMCA as we understand them in the circumstances. If you believe that your service was not used to commit the alleged infringement, you believe that you have legal ownership or right to distribute the material in question, or you have another legal right, you can file a copyright counter notification in compliance with the DMCA. Again, you may wish to seek the help or advice of an attorney for the counter notification.
In general, we do not use or share Customer information for unsolicited marketing of goods or services of Helio or any other business, except as stated below. We will use reasonable efforts to protect your privacy, including your personal information, the websites you visit, and how you use your Internet Services. Be aware, however, that websites you visit may track you or your device, save information about you, and place “cookies” on your device. Those third-party actions are not things Helio can control or prevent without blocking or degrading your service.
We may use and share information about you: