Current Network Status


4/4/2022 – 4:09pm – Power is back on at Eastside 101!

1/19/2022 – 1:45AM –  Service has been restored in the Sellwood area and all systems are fully functional.


If you are experiencing connection or speed issues with your network in one of our buildings and it is not listed below we suggest you reboot your router which is typically located in the bedroom closet. To reboot, please unplug the power cable, wait 10 seconds and then plug it back in. The router will take roughly 2-3 minutes before it is back online. Please don’t press the reset button on the back of the router as this will result in a factory reset of the router and further delay you being able to use your connection.


We have replaced a piece of equipment which was the cause for service to not return once power had been restored to our hub building. At this time all systems are reporting and service has been restored at all locations.

If you are still experiencing any issues with service please first reboot your router by unplugging the power cable, waiting 10 seconds, and plugging it back in. The router will take approximately 3-5 minutes to boot up before you are back online.


Helio Support.