4/9/2026 – 10:30AM – Service has been restored at Eastside 101, thank you for your patience.
4/9/2026 – 9:15AM – Following a loss of power at Eastside 101 we have a piece of network equipment that has not restored. We have someone enroute to determine next steps to resolve and will continue to update this page. Please don’t make any changes or press the reset button on the equipment, we will update this page as we have more details.
If you are experiencing issues with your service please don’t press the “reset” button on the back of the Helio Equipment or change any cabling.
All systems are currently functioning normally.
If you are experiencing connection or speed issues with your network in one of our buildings and it is not listed above, we suggest you reboot your router which is typically located in the bedroom closet. To reboot, please unplug the power cable, wait 10 seconds and then plug it back in. The router will take roughly 2-3 minutes before it is back online. Please don’t press the reset button on the back of the router as this will result in a factory reset of the router and further delay you being able to use your connection.